Refund and Returns Policy

1. General Policy

At GlowShop we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for a return must be submitted within 30 calendar days from the date you receive the product.

2.2. Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that have been altered, damaged, or used will not be eligible for a refund.

3. Return Process

3.1. Initiating a Return

• Contact our support team at [email protected] or call +1(806)737-9486.
• Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Upon approval, you will receive a prepaid shipping label (if applicable) or instructions for returning the item. You are responsible for any shipping costs not covered by the label.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Non‑Refundable Items

The following items are not eligible for a refund:

• Gift cards or promotional codes
• Personalized or custom‑made products
• Products marked as final sale

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item.

6. User Responsibilities

Customers are responsible for providing accurate contact information, safeguarding the returned package during transit, and complying with all instructions provided by GlowShop support.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. GlowShop reserves the right to amend this policy at any time; changes will be posted on this page with an updated revision date.

8. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: